FAQ

• Q: Are you company or factory?

  A: We are trading company, and we have a BSCI certified factory of our own that producing, assembling, and packing car audio accessories.

• Q: Where is your company located?

  A: We locate at Ningbo city, 2 hours by train to Shanghai. Ningbo Port, the fifth largest in the world and the largest in China (cargo throughput)

• Q: What's your main products?

  A: We focus on aftermarket car electronic products, such as car cable and audio accessories, car charging products, car mounts, auto electronics.

• Q: Where is your products export to?

  A: We mainly export to North America, Western EU, Australia, and East South Asia ( mainly to Japan ).

• Q: What's your minimum order quantity ( MOQ )?

  A: Usually, we can supply products with not big quantity, say 200-500pcs each model/color, while some of the products will be asked the MOQ of 1000pcs each model/color.

• Q: Is there a quality inspection?

  A: Yes, we have a dedicated QC team check on bulks.

• Q: Is your product safe?

  A: All our raw materials are safe and environmentally friendly.

• Q: Do you have certain tests on product?

  A: Yes, we have CE, RoHS, and other relevant tests on products depending on customers or their market requirements.

• Q: What's the payment term?

  A: For new customer, 30% deposit after order confirmed, 70% paid before shipment.

• Q: Can you make product according to my design?

  A: Yes, we can produce according to your requirements, as long as you provide all necessary files.

• Q: How to reach you for further questions?

  A: You can leave message on our website, or email to us: [email protected], we will reply you within 24 hours.

• Q: Can I get sample before placing formal order and how to ship them?

  A: Yes. For new customer, usually, you are kindly requested to pay both sample and courier charge.
  ( But we can refund the charge to you after you place order accordingly. )

• Q: How long does it take to deliver my order?

  A: Normally, we will effect shipment within 30 days after receipt of 30% deposit.
  Some products maybe 20-25days, some maybe 35-45days, depends on.
  Transit time depends on your destination port.
  ( Because of COVID-19, some car audio products need more producing time, say 45-55days. )

• Q: How will I know when my goods will arrive?

  A: You will be informed of the departure time and ETA (Estimated Time of Arrival) upon we send goods out. You can also trace the container or parcel on Internet.

• Q: What are the documents you provide for clear through customs?

  A: Normally, full original shipping documents based on FOB or CFR includes Bill of lading, GSP Form A (CO), Invoice and Packing list, and extra insurance policy will be provided based on CIF.
  Packing declaration and other special documents are also available on demand.

• Q: How do I handle customs?

  A: Customs can be handled for you by the local clearing agent for some nominal fees which you have to fix up or else you can do the customs clearing yourself with ease by filling in the suitable forms and paying the necessary inspection charges.
  For details, please inquire with your local customs office or local import broker.

• Q: Will the goods be delivered to my warehouse after shipping?

  A: In the case of sea shipping, we can only deliver the goods to your destination seaport or other transportation terminal place, not door to door.
  It’s you who should arrange the inland transit from terminal place to your warehouse.
  In the case of small samples delivered by courier, the samples will be given to your hand.